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Faculties & Departments
Mediation Services
Welcome
Nature of the Service
The service is designed to assist employees in resolving work-related disputes and differences in an informal, confidential, equitable and timely manner. Problems are listened to and concerns are discussed in a non-judgmental and supportive environment. The service is independent of other offices in the university, including the Human Resources Office, and the use of the service is completely voluntary.
Services Provided
The services provided include the following:
- Information on rights and resources;
- Developing practical options for resolving disputes and differences;
- Facilitating constructive discussion;
- Acting as intermediary;
- Mediating disputes;
- Identifying patterns and causes of conflict in the university and, where appropriate, making recommendations on how matters might be improved.
Who may avail of these Services
The services are available to all employees of the university, whether permanent or temporary, including research staff.
Helping members of staff resolve work-related disputes & differences.
Our Approach
Use of the service is voluntary and is not a required step in any grievance procedure or organisational policy. A number of principles are adhered to by the service, including the following:
Independence
Mediation Services is independent of other offices in the university, including the Human Resources Office. The Director of Mediation Services does not report to, and is not affiliated with, any compliance office or function of the university.
Neutrality and Impartiality
The Director of Mediation Services is neutral, impartial, and unaligned. In respect of any matter under consideration, the Director may have regard to the legitimate concerns and interests of any individual who might reasonably be affected by the matter under consideration.
Confidentiality
The Director of Mediation Services holds all communications with those seeking assistance is strict confidence and does not disclose confidential information to any person or body, unless given permission to do so by the person concerned and then only at the discretion of the Director. The only exception to the guarantee of confidentiality is where there appears to be imminent risk of serious harm, or where the law requires disclosure of information that would otherwise be regarded as confidential.
Informality
The Director of Mediation Services functions on an informal basis, using a non-adversarial approach to resolving issues and does not conduct investigations, adjudicate on issues, or represent staff members in any formal process.
Contact Details
Mary Kelly,
Director of Mediation Services,
Room 56,
New House,
South Campus.
Telephone: 708 6610
E-Mail: Mary.Kelly@nuim.ie
Webpage: http://mediationservices.nuim.ie